Question

5
Replies
102
Views
BurakYildirim Member since 2017 7 posts
Yildirim
Posted: 2 years ago
Last activity: 2 years 2 months ago
Closed
Solved

After automatically creation case by the agent, couldn't find the case from portal

Hi all,

I have an agent which opens a new case according to my logic. When I traced my agent, it opens the case successfully. But when I search the case from the portal, It couldn't find the case. You can find the ss of my activity in the attachments.

Thank in advance.
Burak

Case Management
Moderation Team has archived post
Share this page LinkedIn