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 Burak Yildirim (BurakYildirim)
Yildirim

Yildirim
TR
BurakYildirim Member since 2017 7 posts
Yildirim
Posted: August 2, 2018
Last activity: August 4, 2018
Posted: 2 Aug 2018 2:26 EDT
Last activity: 4 Aug 2018 8:48 EDT
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After automatically creation case by the agent, couldn't find the case from portal

Hi all,

I have an agent which opens a new case according to my logic. When I traced my agent, it opens the case successfully. But when I search the case from the portal, It couldn't find the case. You can find the ss of my activity in the attachments.

Thank in advance.
Burak

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 3 years ago
Posted: 2 Aug 2018 4:37 EDT
Burak Yildirim (BurakYildirim)
Yildirim

Yildirim
TR

Hi Viswa,


Thanks for your reply. I added it. But I have another problem with addWork. I am getting an error. Could you help me with this problem?


 Unable to open an instance using the given inputs: pxObjClass = "Data-Admin-Operator-ID", pyUserIdentifier = "System"


Thanks.

Burak

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