Question
After automatically creation case by the agent, couldn't find the case from portal
Hi all,
I have an agent which opens a new case according to my logic. When I traced my agent, it opens the case successfully. But when I search the case from the portal, It couldn't find the case. You can find the ss of my activity in the attachments.
Thank in advance.
Burak
Accepted Solution
Seems Commit is missing in your activity. Please check and confirm
Hi Viswa,
Thanks for your reply. I added it. But I have another problem with addWork. I am getting an error. Could you help me with this problem?
Unable to open an instance using the given inputs: pxObjClass = "Data-Admin-Operator-ID", pyUserIdentifier = "System"
Thanks.
Burak
I edited the work party at case type rule. It solved my problem.
For anybody who got the same error.
You are trying to open an operator id of system,but it seems not available in operators table.
I have this problem too. Anybody knows to solve the issue.