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Naveen Puvvala (NaveenP7659)
Optum

Optum
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NaveenP7659 Member since 2016 2 posts
Optum
Posted: August 25, 2016
Last activity: September 7, 2016
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After upgrading from 6.1 SP2 to 7.1.9 none of the agents are working

Post upgrade none of the agents are working and our system is a single node environment. Tried to clear all the cache tables but nothing works.Followed the below process but nothing works. Can any one please suggest any better way if that's proved to be working.

 

  1. Stop the server,
  2. truncate below caching tables
    Tables to be truncated are:
    TRUNCATE TABLE PEGA_RULES.PR_SYS_CACHE_ENTRY;
    TRUNCATE TABLE PEGA_RULES.PR_SYS_CACHE_DEP;
    TRUNCATE TABLE PEGA_RULES.PR_SYS_APPCACHE_DEP;
    TRUNCATE TABLE PEGA_RULES.PR_SYS_APPCACHE_SHORTCUT;
    TRUNCATE TABLE PEGA_RULES.PR_SYS_APPCACHE_ENTRY;
    TRUNCATE TABLE PEGA_RULES.PR_SYS_CACHE_IMPL;

    TRUNCATE TABLE PEGA_RULES.PR_SYS_QUEUE_FTSINDEXER;
    TRUNCATE TABLE PEGA_DATA.PR_SYS_QUEUE_FTSINDEXER;

    TRUNCATE TABLE PEGA_RULES.PR_SYS_UPDATESCACHE;
    TRUNCATE TABLE PEGA_RULES.PR4_RULE_SYSGEN;

    TRUNCATE TABLE PEGA_RULES.PR_ASSEMBLEDCLASSES

  3. remove extract marker file and clear all temp content and cache
  4. start the server.
System Administration Upgrades
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