KailashP7091 Member since 2019 1 post
Posted: March 21, 2019
Last activity: March 29, 2019

Agent Crash Notification for a specific agent only from an application


We have a requirement, where we need to send the notification email whenever a particular agent from our application crashes or any exception occurs during execution of this agent.

We know there is an OOTB functionality to achieve this. We can enable Notification under the below link -

System->Operations->Agent Management->Notification Settings.

However, we want to check on the following queries on this functionality -

1. Can we enable this notification setting for only one Agent of a particular application?

- Right now It is sending the email from all the application's agents. Meaning We are receiving the emails for Agent crash from a different application also, which we are not of part of.

2.Can we restrict this functionality for our application alone?

If Yes, Please advise on the implementation approach and best practices to achieve the same.

Thank You!!!!

***Edited by Moderator Marissa to update SR Details***

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