Question
Swedbank AB
SE
Last activity: 3 Nov 2020 14:57 EST
Agent Schedule not generating to latest record
Hi All,
We have recently upgraded our environment to 8.4.2 and deployed two new version of agent rule.
In some of the versions agents associated to custom1, Custom2 nodes from background processing.
Now pega is generating agent schedule to very older version of agent which is tagged to background processing.
Also verified behaviour of other agents tagged to Custom1, Custom2 working as expected.
Tried couple of options
1. Tried deleting older agent schedule and it always generating schedule to backgroundprocess node type not for latest version
2. verified application pointing to latest version
3. Revalidate and save the latest version
4. Restarted server by deleting temp folder.
Please let me know if any once seen similar issue or any suggestions to resolve the issue.
Accepted Solution
Updated: 3 Nov 2020 14:57 EST
Swedbank AB
SE
Found the root cuase Agnet rule exists in Major skimmed version(02-01) which is not pointed in application context. Master agent was generating agent schedule as per skimmed version. Removed the agent rule from skimmed version and then agent schedule generated from current pointed major ruleset version(01-30)