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Suresh p (Suresh4347)
Accenture
Application Development Senior Analyst
Accenture
IN
Suresh4347 Member since 2017 81 posts
Accenture
Posted: July 3, 2017
Last activity: July 4, 2017
Posted: 3 Jul 2017 11:52 EDT
Last activity: 4 Jul 2017 3:49 EDT
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Agents query

1.When you disable the ‘Pega-ProCom: Correspondence & SLA events’ agent for sending correspondence, where these emails/correspondence is stored? 2.When ‘Pega-ProCom: Correspondence & SLA events’ agent is disabled? Is it possible to see the Correspondence rules that are there in the queue persistent in a DB,What and when to use SLAS?

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Case Management
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