Posted: 6 Jul 2020 5:52 EDT Last activity: 21 May 2021 4:53 EDT
Attachment category visibility while attaching to an email
Documentation says that attachment categories are business classifications and that you can control who can access them and how, using privileges and when rules.
If I define Category1 in my case type settings, and only who has Privilege1 can view it, what happens when I attach all attachment of Category1 to an email (using a Send Email shape for instance) and in the "Send to" field I specify an operator who does not have Privilege1? Does he receve and see the attachment?
Do the privilege/when settings of the attachment category apply also when attaching files to an email?
***Edited by Moderator: Pooja Gadige to add platform capability tag***