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Karthikeyan Kuppusamy (KarthikeyanK6952)
SANTANDER

SANTANDER
GB
KarthikeyanK6952 Member since 2017 1 post
SANTANDER
Posted: March 20, 2018
Last activity: October 10, 2018
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Automatically open work item in perform harness

Hi, we have number of places in our application where a pega review mashup is loaded with only case ID. This allows only to open the work object in 'review harness/mode' in mashup. But we have a business requirement to automatically open the "assignment" directly, allowing operator to progress it. Business do not want to open in 'review mode' and then click to jump to 'assignment mode'.

essentially we want to achieve (1) open the work object with case ID (2) get the details of the open assignment, as all our user journeys will have only one open assignment and not multiple for now (3) automatically open the assignment in 'perform' mode without the user realizing any flicker of UI when the transition happens to perform mode.

appreciate if some one can help with this.

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