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 Giulia Celeste (GiuliaC5)
Telecomitalia SPA

Telecomitalia SPA
IT
GiuliaC5 Member since 2020 7 posts
Telecomitalia SPA
Posted: December 22, 2020
Last activity: December 31, 2020
Posted: 22 Dec 2020 13:16 EST
Last activity: 31 Dec 2020 11:05 EST
Closed

Bell Notification Pulse showing only after log out log in

Hello,

I am facing the following issue: I can see the notifications getting added properly into DB but the notification count in Red color is not reflecting real-time.

To see the bell icon with count in red of the notification I need to log-off and log-in otherwise it is not reflecting.

I already created the DSS prconfig/server-push/enabled/default and is set to true, but nothing has changed. 

I really would appreciate some help.

Thanks,

Giulia

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Platform 8.2.2 Case Management
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Posted: 1 year ago
Posted: 31 Dec 2020 11:05 EST
Prakash Deep Rai (PrakashDeep)
Aaseya IT Services Pvt LTD
Prakash Deep Rai
Aaseya IT Services Pvt LTD
IN

Hi Giulia,

For the Pulse bell icon, we have the option of configuring notification settings. We can set the Case Type as well as the Generic Notification settings. Have you tried updating the notification settings and then check.

We'd prefer it if you saw us at our best.

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