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Gail Fike (GailF391)
Express Scripts

Express Scripts
GailF391 Member since 2017 4 posts
Express Scripts
Posted: August 10, 2018
Last activity: August 10, 2018

Best Practice for Informing User of Bounced Email?

Apologies if this has been answered elsewhere but I have yet to find an answer. My team recently added an email component to our application where the user can choose to send an email to users concerning the work item they are working on. The question we are facing is if the email is bounced for some reason (invalid email address, inbox is too full, etc) what is Pega best practice for informing the user that delivery of the email was not completed? Should this be done in the application itself, should an email be sent to the user sending the email? Does it all depend upon what the business end of application wants? Thanks in advance for any and all help!

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