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 Priyesh Agrawal (PriyeshA)
Ernst & Young
Senior Pega Developer
Ernst & Young
IN
PriyeshA Member since 2015 17 posts
Ernst & Young
Posted: August 29, 2019
Last activity: August 30, 2019
Posted: 29 Aug 2019 8:53 EDT
Last activity: 30 Aug 2019 5:09 EDT
Closed

Can we customize emails in PDC?

Hi All,

Is it possible to customize an email (the one we receive to our email address after subscribing to any of event/schedule based report) in PDC Predictive Diagnostic Cloud in Pega?

Any suggestions would be useful.

Thanks,

Priyesh

Pega Autonomic Event Services Pega Platform Pega Predictive Diagnostic Cloud Cloud Services
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Posted: 1 year ago
Posted: 29 Aug 2019 11:12 EDT
Prakhar Agarwal (Prakhar_GCS)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Priyesh,


I believe we can't customize mail as of now.


But you can give a try with Custom Report, that may help you.


Regards,


-Prakhar
Posted: 1 year ago
Posted: 30 Aug 2019 4:56 EDT
Priyesh Agrawal (PriyeshA)
Ernst & Young
Senior Pega Developer
Ernst & Young
IN

Hi Prakhar, We tried using custom reports, but that seems to be for custom alerts. Thanks!
Posted: 1 year ago
Posted: 29 Aug 2019 13:04 EDT
Arun Kumar Mahanty (Arun_Mahanty)
PEGA
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Yes from the custom reports you can schedule and send notifications to multiple users.


Or let us know if you want to send an email to a user for a specific use case? please describe briefly.


 
Posted: 1 year ago
Posted: 30 Aug 2019 5:09 EDT
Priyesh Agrawal (PriyeshA)
Ernst & Young
Senior Pega Developer
Ernst & Young
IN

Hi Arun,


Steps that we have followed:


1)Diagnostic Cloud - Scorecards >> Manage Subscription.


Suppose we have subscribed an event based scorecard to an email address.


we are able to receive emails at subscribed email id(with alert info, msid, kpi, etc.).

Now if we want to receive the mail in another format or with different content. Can we customize that? 


Thanks,

Priyesh Agrawal


 


 


 

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Hi Arun,


Steps that we have followed:


1)Diagnostic Cloud - Scorecards >> Manage Subscription.


Suppose we have subscribed an event based scorecard to an email address.


we are able to receive emails at subscribed email id(with alert info, msid, kpi, etc.).

Now if we want to receive the mail in another format or with different content. Can we customize that? 


Thanks,

Priyesh Agrawal


 


 


 


 



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