Question1Replies146Views×Close popoverAshfaaq Mahroof (Ashfaaque) Virtusa Virtusa LK View Profile Ashfaaque Member since 2015 13 posts Virtusa Posted: October 9, 2017Last activity: October 9, 2017Posted: 9 Oct 2017 1:34 EDTLast activity: 9 Oct 2017 3:21 EDT Closed Cannot Open or Create Support RequestsI cannot Create or Open Support Requests. I get the bellow message. "You are not authorized to open instance ATPEGA-TASK SR-B84563" The error message screenshot is attached below.×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoUpdated: 3 years agoPosted: 9 Oct 2017 3:20 EDTUpdated: 9 Oct 2017 3:21 EDT×Close popoverVidyaranjan AV (Vidyaranjan) MOD Senior Online Community Moderator Pegasystems Inc. IN View ProfileVidyaranjan MOD replied to AshfaaqueHi Ashfaaque, You will need to contact your Support Contact Administrator for assistance with this issue. They will be able to verify your permissions and guide you further. Updates to Support Contact Administrator Role How to check your Account Administrator details on My Support Portal Hope the information is helpful.