Question 1 Replies 149 Views × Close popover Ashfaaq Mahroof (Ashfaaque) Virtusa Virtusa LK View Profile Send Message Ashfaaque Member since 2015 13 posts Virtusa Posted: October 9, 2017 Last activity: October 9, 2017 Posted: 9 Oct 2017 1:34 EDT Last activity: 9 Oct 2017 3:21 EDT Closed Cannot Open or Create Support Requests I cannot Create or Open Support Requests. I get the bellow message. "You are not authorized to open instance ATPEGA-TASK SR-B84563" The error message screenshot is attached below. × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years ago Updated: 3 years ago Posted: 9 Oct 2017 3:20 EDT Updated: 9 Oct 2017 3:21 EDT × Close popover Vidyaranjan AV (Vidyaranjan) MOD Senior Online Community Moderator Pegasystems Inc. IN View Profile Send Message Vidyaranjan MOD replied to Ashfaaque Hi Ashfaaque, You will need to contact your Support Contact Administrator for assistance with this issue. They will be able to verify your permissions and guide you further. Updates to Support Contact Administrator Role How to check your Account Administrator details on My Support Portal Hope the information is helpful.