Kévin Giulietti (KévinG49)
Sopra Steria Group

Sopra Steria Group
KévinG49 Member since 2019 8 posts
Sopra Steria Group
Posted: August 5, 2019
Last activity: August 9, 2019
Posted: 5 Aug 2019 9:53 EDT
Last activity: 9 Aug 2019 5:49 EDT

Case Creation and data spreading

Hello dear community,

I have some troubles with some native Data Page and data "propagation". I'm Using Pega 7.3/7.4.

Context : When I launch my Interaction Portal, I can click on a button "Search" to search a customer. It works 99% of the time, but I want to know what is happening in the 1% (it is generating several problems in the app).

Usually, a new thread appears on the Thread Header my IP and on my ClipBoard (a case is created or opened). Although, in the bad scenario, the thread does not appear in the IP but is present in Clipboard.

I found that the header is from a DataPage called D_CPMPortalRecents.pxResults().
In the ClipBoard, in the bad scenario the .pxResults() are empty (impacting the rest of the application), while in the good scenari, each pxResults() contains the pyId of each thread (i.e. each case).

The DataPage is using has source a Datatransform "RestoreHAPage" with value "D_CPMPortalRecents" as parameter.

I think it's a problem of Data spreading.

All of these are natives functions.

My questions are :

- Did this scenario or a similar case already happen to someone ?

- What could lead to a such problem ?

- What's the utility of the DT "RestoreHAPage" ? (no history nor description)

Best Regards,


***Edited by Moderator Marissa to update platform capability tags****

Data Integration Java and Activities Case Management User Experience
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