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JanibashaG Member since 2016 13 posts
Wipro Limited
Posted: 3 years ago
Last activity: 3 years 6 months ago
Closed

clarification on SLA override

I have an assignment which has goal time 2 days and dead line time 3 days. This assignment currently in worklist of one user and goal and deadline times are started. Now if I want to change the goal time to 2 hrs and deadline time to 3hrs, is it possible?. Can we override the SLA goal and deadline times?. Please clarify me on this.

***Updated by moderator: Lochan to add Categories***

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