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Scotiabank
Posted: 4 years ago
Last activity: 3 years 5 months ago
Need clarification regarding a question related to SLA
Hello
Can anyone please clarify the below question?
the SLA-Checing agent that is ServiceLevelEvents triggers the activity ProcessEvent in every 30 seconds, then why the answer is false??
Regards,
Sandeep
Posted: 4 years ago
Posted: 3 years ago
"ProcessEvent is not run every 30 seconds against every System-Queue-ServiceLevel instance."--what is the meaning of this line?Does it mean that records/instances which are in System-Queue-ServiceLevel must have the status “ready to fire” and then only “ServiceLevelEvents” agents fire “ProcessEvent” activity in every 30 seconds?
“SLA checking agent” == “ServiceLevelEvents”.
Its Activity = “ProcessEvent”.
A System-Queue-ServiceLevel record has to be “ready to fire” time-wise before “ProcessEvent” is run.
ServiceLevelEvents does check, or is checked, every 30 seconds to see whether the ProcessEvent Activity should be invoked against one or more System-Queue-ServiceLevel records.
But the Agent only calls the ProcessEvent Activity with a System-Queue-ServiceLevel instance as a step page when that System-Queue-ServiceLevel instance is ready to process.
ProcessEvent is not run every 30 seconds against every System-Queue-ServiceLevel instance.