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ArnabChakra Member since 2011 13 posts
Tata Consultancy Services
Posted: 5 years ago
Last activity: 5 years 3 months ago
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Clarification regarding transcript question

Hi,

While answering the questions given in one of the lessions in "Agent Channel Marketing" under "Marketing Essentials 7.1", I came across a question that asks, "on the NBAA home screen, under My worklist section, what can we see? (Choose 3)?"

Options were a) All work items for the day, b) Work for approval, c) Recent completed work and d)Paused work.

COrrect answers are given  as a, c and d. How can "C" be one of the answers? can we see Recent completed work  under my worklist? and why not b? If any work for approval from the logged in agent is present, then it should be  a open one and should be presented under my work list right? Please correct me if I am wrong anywhere and please clarify. Thanks in advance.

 

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