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Ford Motor Company
Posted: May 13, 2018
Last activity: May 14, 2018
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Clearing SLA table entries in Pega 7.3.1
Hi,
Can you please let me know, can we clear SLA entries in the SLA table. We did the upgrade from 6.2 to 7.3.
Is that good advice or best pratice to clear those entries from SLA table?
Regards,
Anandh
Hi Anandh,
By SLA table do you mean PR_SYS_QUEUE_SLA?
Whenever the process reach an assignment which has an SLA defined on it, a record is created in pr_sys_queue_sla table which contains information of the assignment, sla goal,deadline etc.
Please check the link below link which might help you:
https://pdn.pega.com/community/pega-product-support/question/prsysqueuesla-table
Regards,
Vikash