Question3Replies1557Views×Close popoverAnandh Palanisamy (Anandh Palanisamy) Ford Motor Company Ford Motor Company US View ProfileSend Message Anandh Palanisamy Member since 2013 62 posts Ford Motor Company Posted: May 13, 2018Last activity: May 14, 2018Posted: 13 May 2018 22:09 EDTLast activity: 14 May 2018 10:16 EDT Closed Clearing SLA table entries in Pega 7.3.1Hi,Can you please let me know, can we clear SLA entries in the SLA table. We did the upgrade from 6.2 to 7.3.Is that good advice or best pratice to clear those entries from SLA table?Regards,Anandh Reporting ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoPosted: 14 May 2018 2:46 EDT×Close popoverVikash Ranjan Karn (Vikash Karn) PEGA Senior Technical Solutions Engineer Pegasystems Inc. IN View ProfileSend MessageVikash Karn PEGA replied to Anandh PalanisamyHi Anandh, By SLA table do you mean PR_SYS_QUEUE_SLA? Whenever the process reach an assignment which has an SLA defined on it, a record is created in pr_sys_queue_sla table which contains information of the assignment, sla goal,deadline etc. Please check the link below link which might help you: https://pdn.pega.com/community/pega-product-support/question/prsysqueuesla-table Regards, Vikash Posted: 2 years agoPosted: 14 May 2018 9:47 EDT×Close popoverAnandh Palanisamy (Anandh Palanisamy) Ford Motor Company Ford Motor Company US View ProfileSend MessageAnandh Palanisamy Ford Motor Company replied to Vikash KarnYes Vikash, PR_SYS_QUEUE_SLA table. We know, its holding a information about assignment, is that way to clearing those entries or what else we need to consider while deleting those records? Regards, Anandh Posted: 2 years agoPosted: 14 May 2018 10:16 EDT×Close popoverCarissa Wenhardt (CarissaW_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. US View ProfileSend MessageCarissaW_GCS PEGA replied to Anandh PalanisamyThe items in a Scheduled status are those that have not yet reached the point when they are to be processed. If you remove those, then the SLA will not be processed on your work objects. You should review the items in a Broken-Process status to see if they need to be requeued. If they are no longer needed then you can remove those items.