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 Sai Phaneendra (SaiYakkali)
Coforge Tech
Technical Architech
Coforge Tech
US
SaiYakkali Member since 2014 14 posts
Coforge Tech
Posted: August 27, 2019
Last activity: August 28, 2019
Posted: 27 Aug 2019 4:23 EDT
Last activity: 28 Aug 2019 12:58 EDT
Closed

com.pega.apache.axis2.AxisFault

Connect-SOAP is failing with exception at InvokeAxis2 activity 15 step.

Caused by: com.pega.apache.axis2.AxisFault: Error, please check server logs
at com.pega.apache.axis2.util.Utils.getInboundFaultFromMessageContext(Utils.java:531)
at com.pega.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:375)
at com.pega.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:421)
at com.pega.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)
at com.pega.apache.axis2.client.OperationClient.execute(OperationClient.java:165)
at com.pegarules.generated.activity.ra_action_invokeaxis2_da8850e220e39c45e326e2bb3769190c.step14_circum0(ra_action_invokeaxis2_da8850e220e39c45e326e2bb3769190c.java:3891)
at com.pegarules.generated.activity.ra_action_invokeaxis2_da8850e220e39c45e326e2bb3769190c.perform(ra_action_invokeaxis2_da8850e220e39c45e326e2bb3769190c.java:291)
... 91 more
Data Integration
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Posted: 2 years ago
Posted: 27 Aug 2019 5:32 EDT
Praneeth Purighalla (PraneethPurighalla)
PEGA
Lead System Architect - Pega Consulting
Pegasystems Inc.
CA

1. Which version of Pega?


2. Have you configured faults details mapping on the Faults tab of the connector?


3. You can also add custom logging in Step 15 and retrieve information from AxisFault object.
Posted: 2 years ago
Posted: 27 Aug 2019 6:12 EDT
Sibasis Mohanty (_SibasisMohanty)
PEGA

Pegasystems Inc.

Looks like the exception is occurring in this use case while parsing of the response XML. Please enable the below two loggers for a successful and failure case to check the response message you are getting from the service:


a. Rule_Obj_Activity.InvokeAxis2.Rule_Connect_SOAP.Action


b. httpclient.wire


In between what is the Pega version you are using?


 
Posted: 2 years ago
Posted: 28 Aug 2019 1:26 EDT
Sai Phaneendra (SaiYakkali)
Coforge Tech
Technical Architech
Coforge Tech
US

We are on Pega7.1.8 v and these services does not have any middleware in between.


Attached the logs, with extra log level settings
Posted: 2 years ago
Posted: 28 Aug 2019 12:58 EDT
Arijit Roy (roya2_gcs)
PEGA
Senior Technical Support Engineer
Pegasystems Inc.
GB

Hi Sai,


Looking at the successful and failure logs, it looks like you have shared two different services belongs to same package. 


For AccountFileTotalsByCaseRequest, it works fine. But for AccountFileUploadJobRequest, it fails and as per the SOAP body, it seems that you are trying to upload some file to transmit over SOAP.  


If so, please share your Connector activity.


Below posts should be helpful here : 


https://community1.pega.com/community/pega-product-support/question/sending-attachments-soap-service

https://community.pega.com/support/support-articles/unable-send-attachment-connect-rest 


 

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