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 Gunawan Deng (GunawanD) Accenture
Accenture
SG
GunawanD Member since 2013 14 posts
Accenture
Posted: November 9, 2018
Last activity: December 27, 2018
Posted: 9 Nov 2018 12:48 EST
Last activity: 27 Dec 2018 9:18 EST
Closed

Connectors are missing/not visible in flow after upgrading from Pega 7.4 to Pega 8.1.

Hi

I am facing similar issue (refer to the link) when I am upgrading from Pega 7.4 to Pega 8.1

https://community.pega.com/support/support-articles/some-connectors-are-not-appearing-flow-rule

See attached files.

Can anyone help me out? Thanks

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Posted: 3 years ago
Posted: 11 Nov 2018 6:38 EST
Hemanth Inakollu (inakh) PEGA Associate Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,

Can you please check the below troubleshooting article :

https://community.pega.com/knowledgebase/articles/troubleshooting-process-modeler-flow-shape-images-not-rendering

Is this issue observed for all the flows? Did you try revalidating and save the flow rules? Is the same behaviour seen for newly created flow rules. 
Posted: 3 years ago
Posted: 11 Nov 2018 21:31 EST
Gunawan Deng (GunawanD) Accenture
Accenture
SG

Hi,

Already tried troubleshooting using the instructions from this article: https://community.pega.com/knowledgebase/articles/troubleshooting-process-modeler-flow-shape-images-not-rendering, however the issue still persists.

This issue has been observed for all the existing and newly created flows.

We also tried revalidating the flows, but still the same issue.

 
Posted: 3 years ago
Posted: 20 Dec 2018 12:58 EST
Rett Hean (Rett_Hean_GCS) PEGA Principal Software Solutions Engineer
Pegasystems Inc.
US

I would raise an SR. The article you referenced should have been addressed in 7.2.1. Furthermore, your logs do not show the same symptoms as that article.

It sounds like another flavor of this issue that needs a deeper dive on.

We'd prefer it if you saw us at our best.

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