I have a parent cover (C-120) and under which i have created another cover case (AA-123)and covered tasks(task-100) under the same cover(AA-123). When i do obj-open-by-handle on parent cover (C-120) item then i can see all the pxCoveredInsKeys including the one i have created.
But when i open the Parent item properly from the portal then i could see all the pxCoveredInsKeys except the once i have created. Can you please advise what makes the difference here opening the item from activity and portal.
Our Pega version is 7.1.7. I have traced it and there is no error or exception and i can see all the pxCoveredInsKeys except mine on some page where we are doing Obj-Open-By-Handle to acquire the lock.
As i said it is fetching my pxCoveredInsKey when i do manual obj-open-by-handle through some activity on parent object but not fetching when we open it from portal.