Question 1 Replies 24 Views × Close popover Ruben Kumar (RubenK98) KP KP US View Profile Send Message RubenK98 Member since 2021 1 post KP Posted: January 29, 2021 Last activity: February 22, 2021 Posted: 29 Jan 2021 15:28 EST Last activity: 22 Feb 2021 10:44 EST CTI Hello, We are upgrading to Pega 8.5 version from Pega 7. The CTI user interface in Pega 8 is a icon to the right side of the banner compared to the full display in Pega 7. Is there way to retain the Pega 7 CTI user interface with upgraded Pega 8.5?? Thanks, ***Edited by Moderator: Pooja Gadige to add platform capability tag*** Pega Call User Experience System Administration Upgrades Healthcare and Life Sciences Product Owner Upgrade × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Posted: 1 month ago Posted: 22 Feb 2021 10:44 EST × Close popover Mritunjay Kumar (kumam7) PEGA Sr. Service Assurance Advisor Pegasystems Inc. IN View Profile Send Message kumam7 PEGA replied to RubenK98 @RubenK98 When customers move to 8.5 they would no longer use the older UI, but additionally request you to please let us know "Which Pega platform and Pega call version are you upgrading to 8.5?"