I want to check if there is a Deal Negotiator equivalent in Pega ? I have not been able to find supporting articles or screenshots of such a feature in searches (A an article on Pega Marketing mentions 'offer negotiator', but no details about it)
The way it is being done in Chordiant, from a mobile telco client's perspective, we can offer a retention or upgrade package (handset, tariff, accessory bundle) based on agent's budget and CLV.
1. Is this supported by Pega 7 OOTB (industry framework) or does all of this need to be built ground up?
2. Has this been implemented at any client?
There are several variants of the deal/bundle negotiator capability, the most basic is provided by the Pega Marketing Horizontal application and then it is extended in Marketing for Communications. This negotiator capability is also provided through retail advisor and through a web self service portal.
Please note - this is NOT part of Customer Service, it can be surfaced through the customer service portal, however it is part of marketing and is licensed as part of marketing.
If you go to sales hub and look at the retention use case in the marketing section of the comms and media area then you can find slide decks that discuss how we use bundle negotiator for comms.