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cognizant technology solutions
Posted: September 22, 2016
Last activity: June 14, 2017
Decreasing TIMER
I need to implement one requirement where on CSR will work on case for only 30 sec. while he was working on case we need to show timer on UI in decreasing mode.The timer need to tick down from 30 to 0 seconds.Please let me know how to implement this in Pega.
***Updated by moderator: Lochan to add Categories***
Hi Vaidhav,
This feature is already present in latest CPM 7.x versions when you launch Interaction Portal instead of CSR portal.
Can you confirm CPM version you are using ?