Posted: 22 Sep 2016 7:22 EDT Last activity: 14 Jun 2017 11:00 EDT
I need to implement one requirement where on CSR will work on case for only 30 sec. while he was working on case we need to show timer on UI in decreasing mode.The timer need to tick down from 30 to 0 seconds.Please let me know how to implement this in Pega.
***Updated by moderator: Lochan to add Categories***
This is not something that is available out of the box. There are other user experience things you need to think about before implementing something like this. What happens when the timer expires and the CSR is not done ? do you need the work to go away ? or some other styling change to indicate they are over time ?
I would not attach any sort of server side work processing to the timer expiry. That would be very disruptive. You can display the timer for guidance, which would be ok.
I have a Requirement where i need to show the CountDownTimer based on a Clipboard Property Value, i am making use of CTICallTimer section for Display and the code i have writeen in a section like this:
But Still i am unable to see the CountDownTimer,it was Just Printing the Default time set for the CTICallTimer Section,PFA.Suggest me in how to provide Start and End Time values for this timer to work.
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Posted: 4 years ago
Posted: 14 Jun 2017 11:00 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
Lead Technical Documentation Specialist