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Krishna Kishore (KrishnaK1311)
Verizon

Verizon
IN
KrishnaK1311 Member since 2016 1 post
Verizon
Posted: May 29, 2018
Last activity: March 18, 2019
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Is Desktop Analytics available with CS for Communication on-prem or PEGA cloud

Hi Team,

With PEGA CS for Communication application (on-prem) can we get Agent Desktop Analytics feature or this feature is only available on PEGA cloud. Agent Desktop Analytics in a sense what the agent is doing on the tool/application, how much time does he/she spending on browser or chat..etc...

Pega Customer Service
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