Question
Capgemini
IN
Last activity: 6 Sep 2017 16:34 EDT
"Edit in Excel" not working as expected for Decision tables
"Edit in Excel" not working as expected for Decision tables. I am able to edit using the button but not able to add new row.
Version: 7.1.9
Browser: IE 11
***Updated by moderator: Lochan to update Categories***
Pegasystems Inc.
IN
Hello Abhishek,
Please provide screen shot of what happens when Edit in Excel is clicked.
Confirm the version of Microsoft at your end?
Also confirm if Activex settings are enabled appropriately as in https://support.microsoft.com/en-in/help/17469/windows-internet-explorer-use-activex-controls
Regards,
Shanthini Charles
Capgemini
IN
Hi Shanthini,
Please refer the screenshot attached. With the ActiveX settings enabled appropriately, the issue is now Intermittent. Also sometimes simple update through excel is also not working. Please let me know if any other changes are also required.
Regards,
Abhishek
Capgemini
IN
The issue is not resolved yet . Any Suggestions?
Pegasystems Inc.
US
Hello Abhishek,
I reached out to my SMEs and they believe that this will require more in-depth troubleshooting and a potential screenshare. They request that you open an SR. Please when you've opened your SR, come back here and reply with the SR ID so that we may connect this post to the SR to help with troubleshooting.
Thanks!
Capgemini
IN
SR-B72831 has been raised.
Accepted Solution
Pegasystems Inc.
US
Upon reviewing the associated SR, it has been discovered that HFIX-25586 was provided as the resolution. If you have the same issue, please raise a SR and request this hotfix.
Thanks!