Question

1
Replies
521
Views
DyanG412 Member since 2013 212 posts
Hawaii Medical Service Association
Posted: 3 years ago
Last activity: 3 years 10 months ago
Closed
Solved

To email address is not auto populated while clicking approve or reject in email

I enabled email approval for approval/reject step in case designer. When I click approve or reject in email, the To address field is not auto populated. What configuration can help resolve it? 

Please see screenshot.

When I manually enter the email address of email account, the email is attached to the case. 

Case Management
Moderation Team has archived post
Share this page LinkedIn