Question1Replies521Views DyanG412 Member since 2013 212 posts Hawaii Medical Service Association Posted: 3 years agoLast activity: 3 years 10 months ago Closed Solved To email address is not auto populated while clicking approve or reject in emailI enabled email approval for approval/reject step in case designer. When I click approve or reject in email, the To address field is not auto populated. What configuration can help resolve it? Please see screenshot.When I manually enter the email address of email account, the email is attached to the case. Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 3 years agoDyanG412 Hawaii Medical Service Association replied to DyanG412I found that the issue was caused by the fact that reply to field was not configured in the email account. The issue is resolved, thanks.