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Shivram Bhupathi (ShivRamB)
Manager, Training & Enablement - India
Pegasystems Inc.
ShivRamB Member since 2019 47 posts
Posted: February 27, 2018
Last activity: July 17, 2018

Error connecting to server in Pega and RDA integration


We have Pega 7.3.1 and Robotic studio 1.0.1082, we are trying to connecting to Pega application using Robot Activity. We did all changes suggested in article like changes in StudioConfig.xml, RuntimeConfig.xml and provided the Class Name in the properties of Robot Activity, when we click on Fields , we get popup to provide server URL , username and password , after that when we click on 'GetCaseInformation', we are getting 'Error Connecting to Server'. I see below lines written in log.

Diagnostic Info:
Diagnostic.MachineName: XXXXXXXXX
Diagnostic.FullName: OpenSpan, Version=, Culture=neutral, PublicKeyToken=f5db91edc02d8c5e
Diagnostic.AppDomainName: DefaultDomain
Diagnostic.WindowsIdentity: XXXXXXXXXXXXX
Diagnostic.ApplicationName: OpenSpan.Studio.Shell
Exception Information
1) Exception Information
Exception Type: System.AggregateException
InnerExceptions: ICollection (System.Collections.ObjectModel.ReadOnlyCollection`1[System.Exception]) with 1 items
System.Threading.Tasks.TaskCanceledException: A task was canceled.
Message: "One or more errors occurred."
Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items
TargetSite: Void ThrowIfExceptional(Boolean)
HelpLink: NULL
Source: "mscorlib"
HResult: -2146233088
StackTrace Information
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at System.Threading.Tasks.Task`1.get_Result()
at OpenSpan.Interactions.Robotics.RoboticsApiHelper.GetFields(String className, List`1& fields, String& error)
2) Exception Information
Exception Type: System.Threading.Tasks.TaskCanceledException
Task: System.Threading.Tasks.Task`1[System.Net.Http.HttpResponseMessage]
CancellationToken: System.Threading.CancellationToken
Message: "A task was canceled."
Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items
TargetSite: NULL
HelpLink: NULL
Source: NULL
HResult: -2146233029

***Updated by moderator: Lochan to tag SR***

Robotic Process Automation Support Case Created
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