shanmukha rao siripurapu (shanmukharaos)
NTT DATA Global Delivery Services Pvt Ltd

NTT DATA Global Delivery Services Pvt Ltd
shanmukharaos Member since 2019 2 posts
NTT DATA Global Delivery Services Pvt Ltd
Posted: June 25, 2019
Last activity: July 10, 2019
Posted: 25 Jun 2019 10:17 EDT
Last activity: 10 Jul 2019 5:38 EDT

Error while using pyMobileSnapStart to open a work item


We are trying to implement a solution for opening a workitem from an email. On click of this link we have to open the portal and the work item in the context should be loaded.

To achieve this:

1. We have tried using 'pyMobileSnapStart' as per the instructions provided in

However, when we did this, we get to see the following error :

2. I have also tried using worklink correspondence provided OOTB to open the work item using the inskey. But this is working only for the developer portal URL and for the customer portal URL it throws the following error:

So, can some one help me identify the issues here. I have attached the stack trace for scenario 1.

Appreciate your help!

Case Management Mobile
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