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 Martin Novak (MartinN1)
Vodafone

Vodafone
CZ
MartinN1 Member since 2014 3 posts
Vodafone
Posted: January 17, 2020
Last activity: January 20, 2020
Posted: 17 Jan 2020 8:52 EST
Last activity: 20 Jan 2020 4:16 EST
Closed

External data in Marketing Strategy

Hello,

i have a real-time container with strategy which is processing some customer data. This stratedy has to offer only offers customer can afford.

So for that we have a REST connector which can give me customers credit based on ID parameter.

Now i am trying to figure out how to get this data from the REST connector to be used inside the strategy for my inbound container.

Can anyone give me some suggestions how to approach this?

Thanks Martin

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Posted: 1 year ago
Posted: 17 Jan 2020 9:48 EST
Guru Deshkulkarni (Guru Deshkulkarni)
PEGA
Senior Manager, Application Enablement
Pegasystems Inc.
NL

Hi Martin (@MartinN1)


If you haven't already, I recommend that you to go through the Pega Marketing Consultant and Pega Decisioning Consultant courses to get the basic understanding of decision strategies, real-time containers and other related topics.


Specific to your query, if the credit data is part of your customer data model, then you don't have to pass it through the REST call. Strategies have access to all customer properties.


If additional information is passed by the container request, then the strategy can access it via Primary.ContainerPayload (or .Customer.ContainerPayload) construct.


Regards

Guru
Posted: 1 year ago
Posted: 17 Jan 2020 10:50 EST
Martin Novak (MartinN1)
Vodafone

Vodafone
CZ

Hi thanks a lot for a quick answer.


I have went trough both of the courses (I might have another quick check) :)


Unfortunately the credit data are not part of the Customer data model. It is life data, that change often and we need to get the most current value when the strategy is invoked.


I think the solution would be to get the credit balance before calling the container and then send the value with the request to the container, then use the data from the ContainerPayload.


 


However regarding the REST call.


It is only for inbound Container (to prevent system overload) and the REST call has to be parametrized. Is there any option/suggestion how to incorporate such a call to the strategy to get the response and then process the strategy? 


I think it goes a bit against the phylosophy of Pega Marketing module to quickly process big amounts of data, but in case anyone was facing similar problem please share.


thanks M. :) 


 
Posted: 1 year ago
Posted: 17 Jan 2020 11:16 EST
Guru Deshkulkarni (Guru Deshkulkarni)
PEGA
Senior Manager, Application Enablement
Pegasystems Inc.
NL

Hi Martin


I'm not sure I understand what you mean by "Is there any option/suggestion how to incorporate such a call to the strategy to get the response and then process the strategy?"


The container request call to Pega Customer Decision Hub/Pega Marketing contains a JSON payload. The application is shipped with a default JSON structure but you can customize this during implementation to suite your needs.


Please check the container API request and response structures in the Pega Marketing User Guide, pages 266 to 277.


By the way, as this query is not directly related to a Pega Academy course, I suggest that you post such implementation queries in the Pega Support forum in future.


Regards

Guru