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SmithaR1 Member since 2016 27 posts
Nielsen
Posted: November 8, 2016
Last activity: February 3, 2017
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Failed to Open Portal Error

Hi - We get a Failed to Open Portal Error in this scenario.

1) Click on a link which opens a Pega Mashup. The Mashup is accessed using guest credentials.

2) Do not close the Mashup page . At the same time try to access the regular Pega URL in a different tab.

3) Most of the times (not always) we get a Pega Error Page with the message "Failed to Open Portal"

4) We tried to add an additional Access group to Guest user (Other than Unauthenticated access group) . We then added a Custom Portal / harness for this access group.

5) After implemeting Step 4 : we noticed that sometimes we get the Harness associated with the New Access group. But sometimes it throws the same error.

Can you help me understand and fix the issue. Please note that it works as expected if you log in to Pega with the guest credentials. This only occurs when we use a mashup code in one tab and try to login to pega on another tab while mashup is open.

If we cannot fix the issue , we would at least need to put in a meaningful error message rather than the "Failed to Open Portal" (Attached picture).

We tried to search and change the page but could not find it.

Thanks,

Smitha R

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