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Pratik A (pratik)
Cognizant Technology Solutions
Strategic Solution Architect
Cognizant Technology Solutions
GB
pratik Member since 2013 13 posts
Cognizant Technology Solutions
Posted: August 10, 2016
Last activity: March 3, 2020
Posted: 10 Aug 2016 12:40 EDT
Last activity: 3 Mar 2020 5:26 EST
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File Attachments slowness

Recently upgraded Pega from v6 to v7.1.9.  Using Oracle database + IBM Websphere.

Post upgrade it was observed that ootb Add Attachment functionality has degraded in performance.  A normal 5MB file took nearly 5 mins to attach to the case.  Same file would have taken few seconds ( <10s ) prior to upgrade.

Troubleshooting:

  • Found that Write To BLOB  is specifically slowing down the process; refer attachment.
  • Verified that below OOTB setting is not overridden.  So default max file upload size is intact.
prconfig/initialization/maximumfileuploadsizemb/default

Looking for suggestions to resolve this performance issue in Pega 7.

Pega Platform 7.1.9 System Administration Upgrades Data Integration
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