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SKUMAREB Member since 2017 13 posts
HealthNet
Posted: 2 years ago
Last activity: 2 years 4 months ago
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fireflyChatAPI: Can a PreChatQuestions be configured to display a dropdown to select options along with a question?

We would like to know if this is possible compose a question using fireflyChatAPI which can display options instead of user having to type the response.

fireflyChatAPI.preChatQuestions = [{key: 'UserType', body: 'Are you a Provider or Beneficiary?'}];

Instead of having the user type in if he/she is a beneficiary or provider, is there a way to display provider and beneficiary as dropdown so that user can select it instead of typing it in PreChat questions?

Pega Customer Service Conversational Channels
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