Question
Get Next Work To Pull The Cases
Leverage the Pega OOTB feature, "Get Next Work" to pull the work from the queues.
Hi, I'm very new to Pega development anyone of you please suggest me how to enable / create "Get Next Work" button in a dash board and where to configure the button action for following validations.
Resolver selects a GET NEXT button to get the next highest priority ticket to work on and it’s put in their personal queue.
Considering the priority of the category
Considering the SLA of the ticket
Considering the create date time of the case
The case will be pulled and will gets assigns to the current operators work list.
The status of the case will changes to "Assigned".
Thanks in Advance by
Siddik
***Edited by Moderator Marissa to update platform capability tags***
Please follow the below link to understand and configuration the Get next work functionality.
http://myknowpega.com/2018/05/14/get-next-work-in-pega/
You can add a link or button in your portal and configure a click event on the Actions tab to invoke 'Get Next Work'. You can use the OOTB Case Manager portal as an example. In 7.3.1, there is a 'Next Assignment' link configured in the pyPortalHeader section.
This Help file contains information on the default behavior and the rules involved so you can customize it to meet your needs.
https://community.pega.com/sites/default/files/help_v731/procomhelpmain.htm#concepts/casemanagement/con_conceptsgetnextwork.htm