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AbubakkarS Member since 2017 8 posts
Kelly Services Malaysia Sdn. Bhd.
Posted: 2 years ago
Last activity: 2 years 4 months ago
Closed

Get Next Work To Pull The Cases

Leverage the Pega OOTB feature, "Get Next Work" to pull the work from the queues.

Hi, I'm very new to Pega development anyone of you please suggest me how to enable / create "Get Next Work" button in a dash board and where to configure the button action for following validations.

Resolver selects a GET NEXT button to get the next highest priority ticket to work on and it’s put in their personal queue.

  • Considering the priority of the category

  • Considering the SLA of the ticket

  • Considering the create date time of the case

  • The case will be pulled and will gets assigns to the current operators work list.

  • The status of the case will changes to "Assigned".

Thanks in Advance by

Siddik

***Edited by Moderator Marissa to update platform capability tags***

Low-Code App Development Case Management
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