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 Ravi Vellanki (VELLANKI)
Csc

Csc
IN
VELLANKI Member since 2015 5 posts
Csc
Posted: June 25, 2020
Last activity: June 26, 2020
Posted: 25 Jun 2020 5:25 EDT
Last activity: 26 Jun 2020 11:29 EDT
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Getting PEGA blue screen with error messages while logging into application

Hi,

 

Getting the below error messages while logging into the application. And attached the screenshot for reference. 

 

Can anyone please advise.

 

Thu Jun 25 05:16:18 EDT 2020. Pega 8.1 PRPC-8.1.7-904

An error has occurred processing this request. Please contact your system administrator.

Details:java.lang.RuntimeException : Problem during method invocation (doPost)

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Hi,

 

Getting the below error messages while logging into the application. And attached the screenshot for reference. 

 

Can anyone please advise.

 

Thu Jun 25 05:16:18 EDT 2020. Pega 8.1 PRPC-8.1.7-904

An error has occurred processing this request. Please contact your system administrator.

Details:java.lang.RuntimeException : Problem during method invocation (doPost)

java.lang.RuntimeException: Problem during method invocation (doPost)
	at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:279)
	at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:129)
	at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doGet(WebStandardBoot.java:100)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:575)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
	at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1233)
	at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:782)
	at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)
	at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
	at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1114)
	at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
	at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:949)
	at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
	at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:213)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:287)
	at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
	at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
	at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
	at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
	at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
	at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
	at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
	at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
	at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
	at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
Caused by: java.lang.NoClassDefFoundError: com.pega.pegarules.session.internal.simpleurl.SimpleURLServiceFactory (initialization failure)
	at java.lang.J9VMInternals.initializationAlreadyFailed(J9VMInternals.java:98)
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.getSimpleURLService(PRSessionProviderImpl.java:2601)
	at com.pega.pegarules.web.impl.WebStandardImpl.isHttpSimpleURL(WebStandardImpl.java:1568)
	at com.pega.pegarules.web.impl.WebStandardImpl.runStaticContentRequest(WebStandardImpl.java:1549)
	at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:371)
	at sun.reflect.GeneratedMethodAccessor74.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
	at java.lang.reflect.Method.invoke(Method.java:508)
	at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:382)
	at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:423)
	at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
	at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273)
	... 27 more
Caused by: com.pega.pegarules.pub.PRRuntimeException: Error determining the mode of PRPC install from database.
	at com.pega.pegarules.data.internal.PRDataProviderImpl.isMultiTenantEnvironment(PRDataProviderImpl.java:1430)
	at com.pega.pegarules.session.internal.simpleurl.SimpleURLServiceSettings.isEnabled(SimpleURLServiceSettings.java:31)
	at com.pega.pegarules.session.internal.simpleurl.SimpleURLServiceFactory.<init>(SimpleURLServiceFactory.java:30)
	at com.pega.pegarules.session.internal.simpleurl.SimpleURLServiceFactory.<clinit>(SimpleURLServiceFactory.java:23)
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.getSimpleURLService(PRSessionProviderImpl.java:2601)
	at com.pega.pegarules.web.impl.WebStandardImpl.isHttpSimpleURL(WebStandardImpl.java:1568)
	at com.pega.pegarules.web.impl.WebStandardImpl.runStaticContentRequest(WebStandardImpl.java:1549)
	at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:371)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
	at java.lang.reflect.Method.invoke(Method.java:508)
	at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:382)
	at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:423)
	at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
	at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273)
	at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:129)
	at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doGet(WebStandardBoot.java:100)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:575)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
	at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1233)
	at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:782)
	at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)
	at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
	at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1114)
	at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:4047)
	at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
	at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1016)
	... 16 more
Caused by: com.pega.pegarules.pub.database.BadDatabaseDefinitionException: Database-BadDBDef-Missing	PegaRULES
From: (unknown) 
	at com.pega.pegarules.data.internal.store.DatabaseConfigurationMap.getDBConfig(DatabaseConfigurationMap.java:209)
	at com.pega.pegarules.data.internal.store.rdbms.JdbcConnectionManagerImpl.getDBConfig(JdbcConnectionManagerImpl.java:3020)
	at com.pega.pegarules.data.internal.store.rdbms.JdbcConnectionManagerImpl.getDataStoreConnection(JdbcConnectionManagerImpl.java:1298)
	at com.pega.pegarules.data.internal.store.rdbms.JdbcConnectionManagerImpl.getDataStoreConnection(JdbcConnectionManagerImpl.java:1211)
	at com.pega.pegarules.data.internal.store.rdbms.JdbcConnectionManagerImpl.getConnection(JdbcConnectionManagerImpl.java:1173)
	at com.pega.pegarules.data.internal.store.rdbms.JdbcConnectionManagerImpl.getConnection(JdbcConnectionManagerImpl.java:372)
	at com.pega.pegarules.data.internal.PRDataProviderImpl.isMultiTenantEnvironment(PRDataProviderImpl.java:1420)
	... 43 more
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Pega Platform 8.1.7 Project Delivery Insurance
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 1 year ago
Posted: 25 Jun 2020 5:40 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Hello, 

Is it your first attempt? Looks like a significant configuration problem: Error determining the mode of PRPC install from database
Posted: 1 year ago
Posted: 25 Jun 2020 5:59 EDT
Ravi Vellanki (VELLANKI)
Csc

Csc
IN

This is not the first attempt. It's been present for years. All of a sudden got the issue and not able to log in. Even the development portal also not working. 
Posted: 1 year ago
Posted: 25 Jun 2020 6:04 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Not so surprising with that sort of issue: Caused by: com.pega.pegarules.pub.database.BadDatabaseDefinitionException: Database-BadDBDef-Missing    PegaRULES

 

Somebody changed something either on your config files or on the database side

We'd prefer it if you saw us at our best.

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