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Mahesh Kharde (mahesh.k)
Infosys Ltd
Senior Associate Consultant
Infosys Ltd
DE
mahesh.k Member since 2014 17 posts
Infosys Ltd
Posted: January 19, 2021
Last activity: 3 weeks 1 day ago

how to add email sent out from email shape to pulse feed

Hello All,

 

In our applications, we sent out emails from email smart shape. This mail are related to case information or approvals.

Now users/customers reply to this mail with some information or looping other users.

 

As this mails were not sent out of pulse feed, so if they reply to this mail this content are not attached to pulse feed.

 

Is there any way that this mail will also get added to pulse to keep track of all collaboration within the case.

 

Thanks in advance

Pega Platform Conversational Channels Enterprise Application Development Case Management Low-Code App Development App Studio Communications and Media Technology Services Lead System Architect Senior System Architect