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Rashmi Raj (RashmiRaj)
Accenture
Associate Manager
Accenture
IN
RashmiRaj Member since 2013 33 posts
Accenture
Posted: December 14, 2016
Last activity: October 4, 2018
Posted: 14 Dec 2016 2:04 EST
Last activity: 4 Oct 2018 13:54 EDT
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How to attach an incoming email to an existing case ?

I know that we use a unique ID in the Message-ID field in the email header. Will this .pyMessageID be populated for all the emails that are sent to the email account configured to listen(through an email listner) in Pega ?

Can someone help me with the implimentation steps of the same ?

P.S: I do not want to create a new work object on an incoming email. I just want the incoming email to attached itself to the correct already present work object.

Also, this incoming email is NOT a reply to an email sent from pega. This is a fresh email coming from an external system. Will the .pyMessageID still be populated and if yes, how can I use it to attached it to my work object ?

Thank you.

Regards,

Rashmi

***Edited by Maryrita:Moderator, moved from Pega Academy to Product Support***

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