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ManindraReddy Member since 2015 17 posts
Tata Consultancy Services
Posted: July 6, 2020
Last activity: July 9, 2020

How to block/ update Pending(Sent) Outcome Status in Interaction History Table

Hello Everyone,

Pega OOTB feature for every outbound offer result for a campaign run IH(Interaction History) is updated with outcome as Pending in Interaction history table. 

Up until 8.3 we are filtering such outcomes by updating the backend DF's which were available framework rules for such updates . In order to avoid the overflowing records in IH table with defaults status we followed this approach .

As we moved to 8.4 recently we noticed that most of the marketing OOTB rules are Finalized and not available to and custom modification but we want to stop Data Flows from updating IH or mody the outcome as "Sent" instead of "Pending" which is more meaningful.

Tried to update filed value(Outcome.Pending) in below class but not helpful

PegaMKT-Data-NBA-SR

If someone was successful in achieving this please share the same, much appreciated.

Regard's

Manindra

Pega Marketing 8.4 Decision Management Communications and Media Marketing Consultant
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