Question
Central Provident Fund Singapore (CPF)
SG
Posted: Apr 25, 2023
Last activity: Aug 13, 2023
Last activity: 13 Aug 2023 22:28 EDT
Solved
How can manager reassign the cases of his team in App Studio using OOTB features without customizing anything
We are working only in App studio.
Manager : M1
Operators assigned to M1: O1, O2, O3
Case: C1
In app studio is there any OOTB section/dashboard/actions to reassign the case C1 from O1 worklist to O2 worklist in the manager portal without opening individual case(s)/customizing anything?
Understand that we have an option to transfer assignment from the actions button after opening the case. But my requirement is to do it from the portal itself.
***Edited by Moderator: Pooja Gadige to add capability tag***
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