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Posted: December 5, 2019
Last activity: December 19, 2019
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How to relate top cases?
We have a specific requirement as "If case has been open for long time and a new case is needed, users need to be able to link new cases to the old one, so they can easily view past cases that are related."
Has anyone have a clue for it?
Thanks,
Larisa
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Accepted Solution
Posted: 1 year ago
I used pxCreateTopCase and it worked.
Thanks,
Larisa
Can you try to call 'pxCreateAssociation'? That's what is being used to associate two cases.
You can create a link association between two cases using the activity @baseclass.pxCreateAssociation, this activity creates a link association and saves it to the table pc_link_association.