Please check if you are able to trace that rule through the app thread in the tracer. From the remote trace option, change the threads and perform the use-case, you can find the mentioned rule gets captured in one of the app thread. Usually CTI Link related calls run through the app thread.
Posted: 1 year ago
Updated: 3 months ago
Posted: 12 Feb 2020 0:17 EST Updated: 3 Aug 2021 7:13 EDT