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Nohelia Segura (NoheliaS1779)
BAC Credomatic
Programming Analyst I
BAC Credomatic
CR
NoheliaS1779 Member since 2020 3 posts
BAC Credomatic
Posted: February 12, 2021
Last activity: February 16, 2021
Posted: 12 Feb 2021 14:18 EST
Last activity: 16 Feb 2021 9:06 EST

Issue: Failure streaming email treatment specified by OutboundEmailTreatmentWait1

Hello,

I have an issue when I try to execute a campaign in Pega Marketing 8.4.1, because it initiates the actions, however when it try to send the emails, it is facing an error: OutboundEmailTreatmentWait1. I tried to see what is the exactly rule that is faling by tracer and it just shows that it can't find a rule "!EMAIL" into the class Rule-Obj-Treatment-Outbound. Also I checked the System Healthy and Email Error Tracking but they aren´t show any issue.

Other important information to take in consideration is in the offer flow for the action we are using the configuration "Use from the Strategy" in the shape Email Treatment, if we put the exactly treatment, the campaign can send the emails.

Do you have an idea about this issue?

Regards,

***Edited by Moderator: Pooja Gadige to update product version***
Pega Marketing 8.4 Decision Management Financial Services System Architect