We have an issue in jumping to the step of previous stage which is already completed. On doing change stage from stage 3 to stage 2, the steps are not executed. We do not have any start when rules on steps. It is automatically moving to stage 4. Please assist
***Updated by moderator: Lochan to add Categories***
Can you please check what happens when you do the same in Stage2. Actually, I want to understand is the issue exist for all the stages or only for some stages. Also, share how you are trying to move within the stages.
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Please open corresponding "Case Type" Rule then Select stages tab then select corresponding stage and then goto Automatically launched processes then check run on re-entry? checkbox. Please find attachment