After upgrade of PegaCall to Version 22.214.171.124 for CPM V7.1.3 on PRPC V7.1.8, information on version tab in PegaCALL Administration and Configuration landing page is shown as, [Exception details - Attached to this discussion.]
Inorder to upgrade, the steps followed are,
1. Imported the PegaCALL_7133.jar
2. Imported the following hotfixes - HFIX-21430, HFIX-22419, and HFIX-24821
Issues after upgradation are,
Not able to find instance 'channelservices-admin-ctilink-local-jtapi' in the PegaCALL Administration and Configuration landing page- but able to find the same in the instance list of that class
On click of 'Test-connectivity' on CTILink instance - error shown in tracer Unable to open an instance using the given inputs: pxObjClass = "ChannelServices-Admin-Properties-CTI", pyName = "CTIProperties"
Error upon click of refresh button in version tab of PegaCALL Administration and Configuration landing page - The Flow Action pre-processing activity GetVersionInfo failed: java.lang.NoClassDefFoundError: com/pega/pegacti/core/Version
Attempted solution mentioned in support article @Node ID: 321246
Please suggest how to solve above mentioned issues.
As advised, Updating properties/com.pega.pegarules.bootstrap.codeset.version.PegaFW-ChannelServices/default = 07-13-03 (as per the PegaCALL 7133 upgrade guide) worked out to get the version information and test connectivity is now successful.