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ManjuPai Member since 2016 29 posts
Pai G
Posted: May 30, 2019
Last activity: June 13, 2019
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Login screen refreshes and user is returned to same login screen

Our users had issue where the browser was refreshing continuously when they were trying to login to Pega. We are using Pega 8.1.3 with PostGreSQL DB. I found an article in community to resolve this issue (https://community.pega.com/support/support-articles/login-screen-refreshes-and-user-returned-same-login-screen). However, at the moment we are not ready to upgrade to 8.1.4 or 8.2.1. The article also said to make a local change to set the ActiveKeyID and CurrentSystemEncryptKeyIDHash to null. It did not mention how and where this change needs to be done (like in Designer Studio, prconfig, DSS settings etc). Can someone let me know where this change needs to be done and whether this will resolve the issue?

Regards,

Manju.

User Interface
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