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Accenture
Posted: March 7, 2018
Last activity: March 13, 2018
Closed
looking for a solution to open previously created SR on click of a link inside Interaction in a NEW TAB
I am looking for solution to open previously created SR on click of a link inside Interaction and the SR should open in New tab thread. I can see that only for interaction it opens in new tab .. but not for Service Requests....
Posted: 2 years ago
The version i am using is 7.2. But i have found a OOTB to do it. Thank you anyways.
Posted: 2 years ago
Hello,
Did you try using "Open Assignment" action on click of the link.
Cheers,
Tharinda
Posted: 2 years ago
It opens inside the Interaction and has an option to allow the CSR to add new task. This shouldnt be the case as the Interaction was already Resolved-Completed. But i have found a solution for it. I have used "CPMSetHomeContext" DT before calling the open by hanle. By doing so the SC is opened in a new tab.
Hello,
Which application and version are you using? Without knowing that, I don't know if there is any out of the box way to do what you're asking. I assume you can create the link yourself and call an activity that will reopen the SR in a new thread. The application you are using probably has facilities to do some, if not all, of this. Having the specific context will probably be helpful for all of us to be able to answer your question.
Thanks,
Mike