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David Allaway (PEGAISAPDJA)
Aegon Uk
Solution Delivery Centre Manager (PEGA & Integration)
Aegon Uk
PEGAISAPDJA Member since 2011 3 posts
Aegon Uk
Posted: January 11, 2019
Last activity: May 28, 2019

Minimum Client Side Hardware Requirements in a Citrix Workspace environments

We are running PEGA (from a CSR perspective) in a Workspace environment and we are experiencing different issues

  • Some Workspace servers are freezing when CPU is maxing out

  • Some users are experiencing that certain actions they are carrying out are slower in Workspace environment when compared to Laptop

We know that PEGA whilst supported in IE11, is not the most performant, and that this can be a heavy user of CPU. We do have longer term plans to potentially move to Chrome but this will not happen soon enough to help us at the moment

What we are looking for is as follows

  • Is PEGA 7.4 supported in a Workspace environment

  • Are there any known issues that PEGA themselves have experienced when running PEGA in a Workspace environment and what did they do to resolve

  • Are there any best practises that PEGA would recommend when trying to run PEGA in a Workspace environment

  • Are there any know Workspace settings which need to be considered in order to run PEGA in this way

I did raise a PEGA SR but was referred to the Pega Support Community. Any help or guidance would be much appreciated

System Administration Support Case Exists
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