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 Nizam Mohammed (Nizam)
Tech Mahindra

Tech Mahindra
IN
Nizam Member since 2019 89 posts
Tech Mahindra
Posted: July 22, 2020
Last activity: August 17, 2020
Posted: 22 Jul 2020 7:18 EDT
Last activity: 17 Aug 2020 4:14 EDT

New case creation in cosmos 8.4.1

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Hi All,

I am creating a new case in cosmos 8.4.1. It is showing a bar with case id and a review screen. This will be an extra click to open a case. Is there any way to change this default behavior?

Regards,

Nizam

***Edited by Moderator: Pallavi to update platform capability tags***  

Pega Platform 8.4.1 Case Management
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Posted: 11 months ago
Updated: 11 months ago
Posted: 14 Aug 2020 12:51 EDT
Updated: 14 Aug 2020 12:53 EDT
Nageswara Rao Siddireddy (NAGESH_INCESSANT)
Incessanttechnologies
Technical Lead
Incessanttechnologies
GB
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Hi Nizam,

We had the same issue with 8.4.1 and I can say this is due to a call to Ajax container. As I have noticed some properties on pxThread page and some Boolean flags on Declare_pzRecentsCache.pyRecentListItems page for the corresponding case (Newly created case).

This is due to on click of the Create Case link Pega is executing Ajax container script.

To skip the Ajax call I have updated the Action events for the Create Case link, now it is working as expected for me.

Here are the steps to fix this.

Step 1: Save as the navigation rule to your application specific rule set.

Step 2: Update the Run Script

Step 3: Add Create Work with required parameters

 

Thanks,

Nages.

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Posted: 11 months ago
Posted: 17 Aug 2020 4:14 EDT
Nizam Mohammed (Nizam)
Tech Mahindra

Tech Mahindra
IN
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Thanks Nagesh.

We did the same change and it worked as expected. Is it a product bug or expected behavior? Because we have to save pyCreateCaseMenu rule from Theme Cosmos to our ruleset. Once we migrate to New Cosmos 8.5, will it not impact the behavior? 

 

Regards,

Nizam

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