i have a trouble with offer flow and its waiting shapes.
I have set the Wait in offer flow for offset of 10 minutes. I have configured a Multi Channel Campaign that triggers this offer. The offer is triggered and the flow is processed however it flies trough the wait shape without stopping.
Image shows the offer flow. Status before and status after the wait shape are both recorded in same time in Interaction History.
I have checked agents ProcessWaitingGenericFlow and ProcessWaitFlows, which as i understand handles offer flows. Everything seems to be fine.
DB pega_data.mkt_work shows the campaign running, PEGA_DATA.MKT_DATA_OFFER shows no records at all.
Anyone any idea what could i be missing?
thank you :)
***Edited by Moderator Marissa to update Support Case Details***