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S?bastien BERNARD (S?bastienB4776)
Sopra Steria Group

Sopra Steria Group
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S?bastienB4776 Member since 2017 11 posts
Sopra Steria Group
Posted: November 27, 2018
Last activity: November 27, 2018
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Flow not resuming after Wait shape and flow action pyContinueAfterWait

Hi everyone,

I configured a Wait shape inside a Flow to pause execution of the Flow until a date is reached, then continue the Flow.

The Wait shape is configured to use Reference date/time and use a case DateTime property that is calculated based on some business rules that couldn't fit in a SLA Rule (see attached picture wait-shape-configuration.PNG).

The Service Level Agent is waiting and updating the case by performing flow action (see attached picture audit-log-of-service-level-agent-actions.PNG)

But the flow should continue to next shape (see attached picture flow-extract.PNG) through connector (see connector-properties.PNG for connector configuration).

PEGA version is 7.3.1.

If someone can explain to me why the flow doesn't resume and how to fix this, you're more than welcome.

Regards.

Case Management
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