S?bastienB4776 Member since 2017 11 posts
Sopra Steria Group
Posted: 1 year ago
Last activity: 1 year 9 months ago

Flow not resuming after Wait shape and flow action pyContinueAfterWait

Hi everyone,

I configured a Wait shape inside a Flow to pause execution of the Flow until a date is reached, then continue the Flow.

The Wait shape is configured to use Reference date/time and use a case DateTime property that is calculated based on some business rules that couldn't fit in a SLA Rule (see attached picture wait-shape-configuration.PNG).

The Service Level Agent is waiting and updating the case by performing flow action (see attached picture audit-log-of-service-level-agent-actions.PNG)

But the flow should continue to next shape (see attached picture flow-extract.PNG) through connector (see connector-properties.PNG for connector configuration).

PEGA version is 7.3.1.

If someone can explain to me why the flow doesn't resume and how to fix this, you're more than welcome.


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