Question

3
Replies
561
Views
Close popover
James Cole (colej)
PEGA
Sr. System Architect - Pega Consulting
Pegasystems Inc.
US
colej Member since 2016 4 posts
PEGA
Posted: February 20, 2019
Last activity: February 21, 2019
Closed

Open work object from Email. 8.1

I'm currently trying to open a work object from an email by clicking a link in email and it directing the user to the work object. So far I have used the OOTB correspondence fragment worklinkwithlabel. I then updated the public Url under system settings to the correct url. When I open the email the link is shown but when I click the link it gives me the error Unable to open an instance using the given inputs: and list the class structure of my work object instances.

Not sure why this is happening is there a pzinskey reference I'm missing somewhere???

***Edited by Moderator: Pallavi to update platform capability tags***

Case Management User Experience
Moderation Team has archived post