Close popover
James Cole (colej)
Sr. System Architect - Pega Consulting
Pegasystems Inc.
colej Member since 2016 6 posts
Posted: February 20, 2019
Last activity: February 21, 2019

Open work object from Email. 8.1

I'm currently trying to open a work object from an email by clicking a link in email and it directing the user to the work object. So far I have used the OOTB correspondence fragment worklinkwithlabel. I then updated the public Url under system settings to the correct url. When I open the email the link is shown but when I click the link it gives me the error Unable to open an instance using the given inputs: and list the class structure of my work object instances.

Not sure why this is happening is there a pzinskey reference I'm missing somewhere???

***Edited by Moderator: Pallavi to update platform capability tags***

Case Management User Experience
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.