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 pradeep goparapu (pradeepg5398)
WellCare

WellCare
US
pradeepg5398 Member since 2017 3 posts
WellCare
Posted: September 16, 2019
Last activity: March 7, 2020
Posted: 16 Sep 2019 21:05 EDT
Last activity: 7 Mar 2020 23:51 EST
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Open assignment in perform Harness from link in Email.

Hi,

I have a requirement to send email to Executives(Director, VP) when case is assigned to specific workbasket and in the email we have to give link to case. When User click the link, the Case should open in perform harness(after authentication) so that user can approve/Reject on the screen.

I see OOTB Correspondence Fragment:WorkLink which open the case in Review harness. Any idea how to open the assignment in perform harness.

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Case Management
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Posted: 1 year ago
Posted: 7 Mar 2020 23:51 EST
NagaRamesh Thirlaka (NagaRamesh)
Capgemini

Capgemini
MY

Hello Pradeep,

I have a similar requirement where i need to provide a case id link in the email notification. Up on click on the case id in the email, respective assignment should get open. 

I have followed the above approach in building the link in the correspondence fragment but it didn't work.

Can you help me in resolving the issue by providing the steps to follow.

I tried with different Correspondence Fragments likeAssignmentLink, WorkLink, pxOpenAssignmentLink, but it didn't work.